Frequently Asked Questions

What products does LXKXYY sell?

LXKXYY offers a selection of home décor products, including vases, decorative cushions, and other pieces designed to complement everyday living spaces.

Where are LXKXYY orders shipped from?

Orders are shipped from China.

Shipping Origin:

Tongling Zhijun Environmental Protection Technology Co., Ltd.

Machong Village, Xincheng Subdistrict, Tongguan District, Tongling City, Anhui Province, China

How long does shipping take?

Orders are generally processed within 5–7 business days.

After an order has been processed and shipped, estimated delivery time is 7–15 business days.

Delivery estimates are not guaranteed dates and may vary depending on the destination, carrier, customs processing, weather, holidays, and other factors.

Is shipping free?

Orders of $79 or more qualify for free standard shipping.

For orders below $79, shipping charges are calculated at checkout.

Can I change my shipping address after placing an order?

Please contact us at service@lxkxyy.com as soon as possible.

We will try to accommodate address changes before the order has been processed or shipped, but we cannot guarantee changes after processing or shipment.

What should I do if my vase arrives damaged?

Please contact us as soon as possible and provide photographs of the damaged product and packaging.

Please keep the original packaging until the issue has been reviewed.

Our customer service team will determine the appropriate solution, which may include a replacement or refund depending on the circumstances.

What if I receive the wrong item?

We will review the issue and provide an appropriate solution.

Can I return an item?

Eligible items may generally be returned within 30 days of delivery, subject to our Return & Refund Policy.

Items should be unused and in their original condition and packaging where applicable.

Who pays for return shipping?

For returns due to personal preference or change of mind, the customer may be responsible for return shipping costs.

For damaged, defective, or incorrect items, please contact us before returning the item so that we can determine the appropriate solution.

Where should I send my return?

Please do not send a return to our business address without first receiving return instructions from our customer service team.

The authorized return address is:

Tongling Zhijun Environmental Protection Technology Co., Ltd.

Machong Village, Xincheng Subdistrict, Tongguan District, Tongling City, Anhui Province, China

How long do refunds take?

Once an approved return has been received and inspected, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

How can I contact LXKXYY?

Email us at:

service@lxkxyy.com

LXKXYY is operated by:

Tongling Zhijun Environmental Protection Technology Co., Ltd.

Machong Village, Xincheng Subdistrict, Tongguan District, Tongling City, Anhui Province, China