Return & Refund Policy

Last Updated: July 26, 2026

We want you to be satisfied with your purchase from LXKXYY. If you are not satisfied with an eligible item, you may request a return in accordance with the policy below.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging where applicable.

Items that have been used, damaged after delivery, altered, or returned without the original components may not be eligible for a refund.

How to Request a Return

Before sending anything back, please contact us at:

service@lxkxyy.com

Please include:

Your order number
The item you would like to return
The reason for the return
Photos of the product when appropriate

Do not send a return package before receiving return instructions from our customer service team.

Return Address

Our return address is:

Tongling Zhijun Environmental Protection Technology Co., Ltd.

Machong Village, Xincheng Subdistrict, Tongguan District, Tongling City, Anhui Province, China

Please wait for confirmation from our customer service team before sending your return.

Return Shipping Costs

For returns due to personal preference, change of mind, incorrect selection, or other reasons not caused by LXKXYY, the customer may be responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from the item ordered, please contact us before returning it. We will review the situation and determine the appropriate resolution.

Damaged Items

If your item arrives damaged, please contact us as soon as possible after delivery.

Please provide photographs showing:

The damaged product
The outer packaging
The shipping label, if available

Please keep the original packaging until we have completed our review.

Depending on the circumstances, we may offer a replacement, replacement part, store credit, or refund.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us at service@lxkxyy.com.

We will review the order and provide an appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

Original Shipping Charges

Unless otherwise required by applicable law or specifically approved by LXKXYY, original shipping charges are generally non-refundable.

For items that arrive damaged, defective, or incorrect, the appropriate refund or replacement solution will be determined based on the circumstances.

Non-Returnable Situations

A return may not be accepted if:

The return request is made more than 30 days after delivery
The item has been used or materially altered
The item was damaged after delivery due to improper use or handling
The item is returned without required components
The item was sent back without prior return instructions